Shipping & Handling

Shipping & HandlingShipping & Handling

Introduction

At the Purity Wellness Group Ltd®, we know how important your order is. We do our best to make sure we can get your order processed and in your hands as quickly and safely as possible. We choose EVRi as our delivery provider.

For UK Orders we offer two choices:

  • £5.99 – EVRi, delivery in 2-4 working days, signature required.
  • £6.99 – EVRi, delivery in 1-2 working days, signature required.

Orders placed before 12 pm from Monday to Friday will be processed on the same day. Orders placed after 12 pm will be processed the next business day. For orders placed on Friday after 12 pm, parcels will not be dispatched until Monday.

International Deliveries

CBD regulations differ from one country to another. We are able to ship our products worldwide, with the exception of the UAE and Canada. However, rules change on a monthly basis from country to country, state to state, so please do ensure you check the laws in your country and/or state before purchasing. We cannot be held responsible for orders that are not delivered due to customs and legal issues.

GENERAL DELIVERY INFORMATION

Once your order has been placed, we will send you a confirmation email. Orders placed before 3 pm will be dispatched the same day. Once your order has been dispatched, we will send you another email to confirm this.

There is no shipping on Saturday or Sunday, so orders placed after 3 pm on a Friday will be shipped after the weekend unless you have contacted us to see if we can magically make it happen and find another means of getting you the products quicker.

We are always here to help – so if you really need product straight away, we can arrange a weekend delivery. Just give us a call on +44 20 8133 3133

If your order hasn’t been dispatched yet and you need to amend your order, you may call us on +44 20 8133 3133 or get in touch via our customer services team: [email protected]

Please note, if you have recently placed an order with us, please allow up to 5 days before contacting us. This is to ensure that Royal Mail has enough time to deliver your parcel.

If you have any general questions regarding our products, please feel free to get in touch, we respond quickly to emails.

 

CALL US

+44 20 8133 3133

Mon – Fri 9am – 5.30pm / Sat & Sunday Closed

EMAIL US

[email protected]


For information on returns see our Returns Policy

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